References used for corporate Twitter study:

4/5/09
Makkar, Johnny, “Using Twitter for Business Networking and Even Finding a Job“, Love For Biz, accessed April 5, 2009.
Baker, Stephen, “Should CEOs Blog? It’s up to them“, Business Week, September 18, 2006, accessed April 5, 2009.
Nuts About Southwest, “Southwest Airlines Twitter Screenplay“, YouTube, March 20, 2009, accessed April 5, 2009.
Ragan Communications, “Chris Barger: Twitter“, YouTube, December 22, 2008, accessed April 5, 2009. 

4/4/09
“Blogs in Plain English“, YouTube, November 29, 2007, accessed April 4, 2009. 
“Podcasting in Plain English“, YouTube, April 21, 2008, accessed April 4, 2009. 
“Wikis in Plain English“, YouTube, May 29, 2007, accessed April 4, 2009.  
Evans, Sarah, “10 of the Best Social Media Tools for PR Professionals and Journalists“, Mashable.com, October 30, 2008, accessed April 4, 2009.

3/26/09
Ragan Communications, “Shel Holtz on Social Media“, YouTube, December 22, 2008, accessed March 26, 2009.
Ragan Communications, accessed  March 26, 2009. 
Shel Holtz, “A Shel of my Former Self“,  accessed March 26. 2009. 

3/24/09
The Milwaukee Bucks, accessed March 24, 2009. 
Cohen, Elizabether, “Surgeons Send ‘Tweets’ from Operating Room“, CNN, February 17, 2009, accessed March 24, 2009.
“Skiles to Villanueva: No Halftime Tweets“, The Associated Press, March 18, 2009, accessed March 24, 2009. 
iPhone Twitter Image, Twitter for iPhone, accessed March 24, 2009. 

3/20/09
Twitter Acceptance Image, accessed March 20, 2009. 
Rowse, Darren, “Nine Benefits of Twitter for Bloggers“, ProBlogger, January 23, 2008, accessed March 20, 2009.
Pro Blogger, accessed March 20,2009.

3/19/09
Belkin, Lisa, “Moms and Motrin“, The New York Times, November 17, 2008, accessed March 19, 2009. 
Motrin, accessed March 19, 2009. 
Baby in Sling Image, Photobucket, accessed March 19, 2009. 
“Controversial Motrin Moms Commercial”, Youtube, November 16, 2008, accessed March 19, 2009.
“Motin Ad Makes Moms Mad“, Youtube, November 16, 2008, accessed March 19, 2009. 
Motrin Cartoon Image, Social Signal, accessed March 19, 2009. 
Sebastian, Michael, “Twitter Users Wrestle the Motrin Brand to its Knees“, Ragan Communications, November 19, 2008.

3/7/09
Chicago Bulls on Twitter, Twitter, accessed March 7, 2009. 
Van Grove, Jennifer, “40 of the Best Twitter Brands and the People Behind Them“, Mashable, January 21, 2009, accessed March 7, 2009. 

3/3/09
“Customer Service Commitment“, Southwest Airlines, accessed March 3, 2009.
“Nuts About Southwest“, Southwest Airlines, accessed March 3, 2009. 
The Boston Globe, accessed March 3, 2009.
Johnson, Carolyn, “Hurry Up, The Customer Has a Complaint“, The Boston Globe, July 7, 2008, accessed March 3, 2009.
Golson, Jordan, “Southwest Airlines Uses Twitter to Alert Flyers of Bad Weather“, Southwest Airlines, December 8, 2008, accessed March 3, 2009.
“KDAF- TV News Story on Southwest Airlines and Twitter“, YouTube,  February 1, 2009, accessed March 3, 2009.
Southwest Airlines on Twitter, Twitter, accessed March 3, 2009. 

2/27/09
Postman, Joel, “Social Corp“, 2009, Amazon, accessed February 27, 2009.
Gaudin, Sharon, “A Tweeter Way to Connect with People“, IT Business, February 19, 209, accessed February 27, 2009.
Messier, Doug, “NASA Wins Twitter Award for Phoenix Lander Updates“, Parabolic Arc, February 10, 2009, accessed February 27, 2009.
Carnival on Twitter, Twitter, accessed February 27, 2009. 
Zappos on Twitter, Twitter, accessed February 27, 2009. 

2/26/09
Blog Definition, Merriam Webster, accessed February 26, 2009. 
Twitter, accessed February 26, 2009. 
Humphries, Stephen,”Microblog While You Work“, The Christian Science Monitor, November 19, 2008, accessed February 26, 2009.